9+ Years · AI & Developer Platforms · PMP
Career Journey
From end-to-end software delivery to enterprise AI, developer platforms, and multi-workstream technical programs.
May 2023 – Present
Gurugram, India
Senior Project Engineer
AI Technical Program Lead
Scale
Engineer audience
0
Production rollbacks
2
Parallel programs
- Co-led the consolidation of two AI platforms into a unified developer portal serving an enterprise-wide engineering audience across Azure functions; aligned 3–5 engineering, design and product teams on requirements, roadmap, dependencies and launch readiness.
- Designed the safety-first launch playbook for Copilot Studio AI automation — approval gates, consistency checks, A/B validation of agent behavior and phased release — scaling across every expansion with zero production rollbacks.
- Contributed to a 15% LLM efficiency gain and 30% faster launches on LLM-powered developer tooling by writing requirements and acceptance criteria and building token optimization and multi-model evaluation into release gates.
- Ran the MI300C and MI355X hardware programs concurrently, tracking milestones, cross-team risks and dependencies and escalating trade-off decisions through governance forums.
- Established SLA/SLO targets, severity tiers, on-call escalation paths and postmortem reviews; prioritized scope using voice-of-customer data tracked in Power BI.
Program RoadmapsRAID ManagementAI EvaluationRelease GovernanceSLA / SLOAzure DevOpsPower BI
Dec 2022 – Apr 2023
Remote
Senior Delivery Operations
Process Architecture
+25%
Client satisfaction
0→1
Operating model
5mo
Impact timeline
- Built a 0-to-1 delivery operating model — intake workflows, approval processes, onboarding and cross-team cadences — contributing to a 25%+ client satisfaction lift within five months, measured through user feedback.
- Converted ad hoc delivery into a repeatable operating rhythm with clearer ownership, decision paths, and stakeholder visibility.
Process ArchitectureJiraConfluenceAgile / ScrumMiroStakeholder Cadence
XE
Survey2ConnectOct 2021 – Dec 2022
Gurugram, India
IT Project Manager
Product Initiatives
$60M+
Program value
+40%
Efficiency gained
+20
NPS points
- Led cross-functional delivery workstreams on engagements representing $60M+ in public-sector contract value, owning requirements, compliance guardrails and stakeholder alignment.
- Improved program efficiency by 40%, reduced complaint volume by 30% and lifted NPS by 20 points; automated 40+ hours/week of manual workflows with auditable controls.
Program GovernanceWorkflow AutomationRequirements ManagementCompliance ControlsPower BIExecutive Reporting
DB
DigitBazar IT · LaunchNote India2017 – 2021
New Delhi, India
IT Project Manager
Earlier Career
15+
Products delivered
$55K+
Revenue generated
×2
Employee of the Year
- Delivered 15+ software products from requirements through production launch, generating $55K+ in revenue during COVID-19, while managing regulatory compliance.
- Earned Employee of the Year recognition twice for sustained delivery performance.
End-to-End DeliveryRequirementsRelease PlanningRisk ManagementFigmaGit